While one or two orders may get processing quickly and smoothly, it is only over a period of time that you realise how good or bad a particular ecommerce website is.
My first few orders on Landmarkonthenet.com (I will write a separate review ) were processed quickly, but for the last order (Order no. O07101004796) which I have placed on 7 October 2010, the 3 books by Gerald Durrell have not been delivered after 2 weeks. Even after sending an email , I have not got a satisfactory reply.
I had a similar experience with Indiaplaza.in , the last order which I have placed (Order Number :IN1710100126) on 17 October 2010, the status shows that it will be shipped by 20 Oct 2010 by Bluedart, but I have not received any book so far.
The non delivery of books may be due to factors beyond the control of these websites, but most ecommerce websites are not clear on how a customer will get his or her money back in case the order is not completed or books are not delivered. This lack of consistency acts as a deterrent to ordering online.